Refund policy

RETURN & REFUND POLICY

At DIVINZ, every order is carefully inspected and securely packaged before dispatch to ensure that your products reach you in proper condition.

1. NON-RETURNABLE & NON-REFUNDABLE

All products purchased from DIVINZ are strictly non-returnable and non-refundable once delivered.

We do not accept returns or refunds for:

• Change of mind

• Personal preference

• Incorrect product selection

• Products that have been used or opened

• Any damage caused after delivery

• Any reason other than a product being received damaged

2. DAMAGED PRODUCTS

If your order arrives damaged, you must contact DIVINZ within 3 business days from the date of delivery.

To report a damaged product, please contact us:

Email: narresh121@gmail.com

Phone: +91 90596 27059

Please provide your order number along with clear photographs of the damaged product and its packaging. An unboxing video may also be requested for verification.

3. DAMAGED PRODUCT REPLACEMENT

After reviewing and verifying the claim, DIVINZ may provide a replacement for the damaged product, subject to product availability.

No monetary refund will be provided.

Approved replacement requests will generally be processed within 3–5 business days after verification and approval.

4. IMPORTANT CONDITIONS

• Damage must be reported within 3 business days of delivery.

• Products must not have been used, altered or intentionally damaged.

• Claims submitted after 3 business days may not be accepted.

• All damaged-product claims are subject to verification and approval by DIVINZ.

• Replacement is subject to product availability.

• Shipping charges, if applicable, are non-refundable.

5. CONTACT US

For damaged-product claims or any questions regarding this policy, please contact us:

DIVINZ

Sree Vensai Tower, Kompally,

Hyderabad, Telangana, India

Email: narresh121@gmail.com

Phone: +91 90596 27059

Customer Support:

Monday – Saturday

10:00 AM – 6:00 PM

DIVINZ — Where Devotion Meets Elegance.